 |
Technical Support:
ZHMICRO offers a full range of support options to meet your specific needs. ZHMICRO Technical Support Services provide direct access to our expert Support Engineers who are ready to assist you in the development, deployment, and management of Z++ applications.
Z++ Support Services
For enterprises, government agencies and end-users, Z++ offers the most comprehensive offering of software, services, and support. ZHMICRO technical support includes the following support services: |
|
Product Support
|
All purchases of the ZHMICRO Software Development Suite come with 1 year of complementary product support (starting from the date of purchase). All updates and patches for the purchased version are included. When the complimentary product support period expires extension for product support must be purchased. If you purchased your ZHMICRO support subscription through a trusted ZHMICRO partner, you must activate your subscription by registering with ZHMICRO Sales. |
Customer Support
|
– Silver Customer Support Package Includes 50 tickets of support via email or through the ZHMICRO web-based support system. All support requests will receive a response within 24 hours of the initial request. (Telephone support is not included in this plan.) Additional tickets can be acquired by contacting ZHMICRO Sales at zppsales@zhmicro.com – Gold Customer Support Package Includes 100 tickets of support via email, the ZHMICRO web-based support system, phone, and fax. Phone support is available Monday through Friday, from 9:00 am to 12:00 pm and from 2:00 pm to 5:00 pm Central Standard Time. Support is provided by ZHMICRO engineering staff on-call at the time of your request. Additional tickets can be acquired by contacting ZHMICRO Sales at zppsales@zhmicro.com – Platinum Customer Support Package Onsite customer support is available for US and International Customers. Support is provided by ZHMICRO engineering staff and/or by ZHMICRO’s network of preferred consulting partners located throughout the United States. – Non-Package Customer Support Non-package customer support is available for US and International Customers. Support is provided by ZHMICRO engineering staff at an hourly rate. |
Email & Phone
|
Phone: +1 214-714-4390 Each case is important to us. Please give us 24 hours from time of submission to respond to your email and concerns. |
Support Hours
|
Support is available for you during regular business hours. Monday through Friday 9:00 am to 12:00 pm and from 2:00 pm to 5:00 pm CST. |
Software License
|
To purchase a ZHMICRO software license please email our Sales department at zppsales@zhmicro.com. |